Returns and refunds
30 nights to decide
If the Evenhour ring isn't for you, email us at evenhour.us@gmail.com within 30 days of delivery and we'll refund your order. A real person reads every message.
How to return
- Email us with your order number and, if you'd like, what didn't work for you.
- We'll reply within one business day with the return address and instructions. Please don't send anything back before you hear from us: returns sent without instructions may not reach us.
- Pack the ring with its strap and cable. It doesn't need to be in the original box.
Refunds
Once your return is received (or once we approve it, if we tell you to keep the item), we refund the full product price to your original payment method. Banks usually take 5-10 business days to show it. Shipping was free, so there's nothing to deduct.
Damaged, defective or wrong item
If your ring arrives damaged, stops working or isn't what you ordered, email us within 30 days of delivery with a photo or short video. We'll send a replacement or refund you, and you won't pay any shipping.
Bundles
For 2-ring and 3-ring bundles, you can return the whole bundle or just some of the rings. If you keep part of a bundle, we refund the difference between what you paid and the price of the rings you keep (for example, keep 1 ring from a 2-pack and we refund the 2-pack price minus the 1-ring price).
The free guide
The Long-Day Unwind is a free digital gift. It isn't sold separately and doesn't affect your refund.
Contact
Evenhour · evenhour.us@gmail.com